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【词汇大师】我要投诉你！（1/2）
听力简介：
你有没有遇到过去商店退货被拒？盛怒之下，怎么来写投诉信呢？听了就知道。
TIPS
本篇对话中，主持人的对话不需要听写，只需听写嘉宾的话
主持人对话①"It's legitimate in the United States to complain, it's legitimate to take a product back to a store, and I think this is something that a student would have to understand before he or she could actually put the complaint into action. But Lida, how would you put this into context, into a classroom? How would you teach -- I guess it would be kind of an assertiveness training?"
主持人对话②"What did you say to the clerk? I'm curious, how did you handle that?" 
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