【kaka礼节美语】114 外包业务 1_英语听力练习mp3下载-生活-沪江听力酷

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【kaka礼节美语】114 外包业务 1

听力简介：

公司执行总裁Dave召集董事会成员Helen和Pete开会，讨论业务外包和公司重组。

Dave: I've called this meeting to discuss a very important decision we need to make. In the interest of cost saving, it's been suggested that we outsource some of our operations.

Helen: ---1---. What exactly are we talking about, here?

D: Well in my view there are benefits to outsourcing for both our company and for our customers. ---2---.

执行总裁Dave说，开会是要讨论为节省开支、将部分业务外包的问题，to outsource some of our operations. Helen表示有顾虑。 Dave解释说，外包对公司和客户都有利，既可以为公司省钱，也可以增加客户服务，at no additional cost而不必增加任何成本。

Pete: Can you give us an example of exactly which divisions you'd outsource?

D: ---3---. It would mean that we would axe around 100 jobs but we'd be able to save up to a quarter million dollars a year.

H: Where are you thinking of moving the accounting department to?

D: We have a great offer from an Indian company. They handle a lot of big clients and have a solid reputation.

Pete希望了解外包的业务范围。Dave表示，可以从财务开始， accounting is a good place to start，这就意味着to axe裁员100人，但是每年可以节省25万美元。他们看中了一家印度公司。They handle a lot of big clients and have a solid reputation. 很多大公司都找他们，信誉很不错。

P: Should we consider outsourcing customer relations? Many corporations are using Indian call centers, right?

D: Yes...that has become a trend. But in our case, ---4---. It's created a backlash that I'd like to avoid.

H: But we could move our email customer service center overseas.

D: Yes, absolutely. We can also consider moving the development and managing of our web site to a firm in China. They have a great track record and their prices are very competitive.

Pete提出，很多公司都把客户服务，customer relations外包给印度呼叫中心。 Dave承认，that has become a trend. 这已经成了一种潮流，但是因为口音和文化的关系，出现了backlash，负面的反弹，所以不准备把客户服务外包到海外去。

Helen提议把电子邮件服务外包出去。 Dave同意，并表示，考虑把网站的开发和管理外包给一家中国公司，they have a great track record and their prices are very competitive. 因为他们的业绩一贯不错，价格也很有竞争力。